Privacy Policy
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VFS Travel Agency
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Privacy Policy of VFS
The general terms that are being used in our website and mobile applications.
At VFS Travel Agency ("VFS", "we", "us", or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
By using our services, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies, please do not use our services.
Information We Collect
We collect personal information that you voluntarily provide to us, including:
Contact Information
- • Full name
- • Email address
- • Phone number
- • Mailing address
- • Emergency contact details
Travel Information
- • Passport details
- • Date of birth
- • Nationality
- • Travel preferences
- • Special requirements
Payment Information
We collect payment information necessary to process your bookings, including credit card details, billing address, and transaction history. Payment information is processed securely through encrypted channels and PCI-compliant payment processors.
Automatically Collected Information
- • IP address and device information
- • Browser type and version
- • Pages visited and time spent on our website
- • Referring website information
- • Location data (with your consent)
How We Use Your Information
We use your personal information for the following purposes:
Service Delivery
- • Processing and managing your travel bookings
- • Coordinating with airlines, hotels, and other service providers
- • Providing customer support and assistance
- • Sending booking confirmations and travel documents
Legal and Security
- • Complying with legal and regulatory requirements
- • Preventing fraud and ensuring transaction security
- • Protecting our rights and interests
- • Responding to legal requests and court orders
Communication and Marketing
- • Sending service-related communications
- • Providing travel updates and alerts
- • Marketing our services (with your consent)
- • Conducting customer satisfaction surveys
Information Sharing
We may share your personal information in the following circumstances:
Service Providers
We share information with trusted third-party service providers who assist us in delivering our services, including:
- • Airlines, hotels, and tour operators
- • Payment processors and financial institutions
- • Technology service providers
- • Customer support platforms
Legal Requirements
We may disclose your information when required by law:
- • To comply with legal obligations
- • To respond to government requests
- • To protect our rights and safety
- • To prevent fraud or illegal activities
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.
Data Security
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- • SSL/TLS encryption for data transmission
- • Encrypted data storage
- • Regular security audits and updates
- • Secure payment processing
- • Multi-factor authentication
Administrative Safeguards
- • Limited access to personal information
- • Employee training on data protection
- • Background checks for staff
- • Incident response procedures
- • Regular privacy impact assessments
Important: While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential.
Your Privacy Rights
You have the following rights regarding your personal information:
• Right to Access
Request a copy of the personal information we hold about you
• Right to Rectification
Request correction of inaccurate or incomplete information
• Right to Erasure
Request deletion of your personal information (subject to legal requirements)
• Right to Portability
Request transfer of your data to another service provider
• Right to Object
Object to processing of your information for marketing purposes
• Right to Restrict Processing
Request limitation of how we process your information
How to Exercise Your Rights:
Contact us at privacy@vfstravel.com or use our online privacy request form. We will respond to your request within 30 days and may require identity verification.
International Data Transfers
Your personal information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers:
- • Adequacy decisions by relevant data protection authorities
- • Standard contractual clauses approved by regulatory bodies
- • Binding corporate rules for intra-group transfers
- • Certification schemes and codes of conduct
We work only with service providers who demonstrate adequate data protection standards and comply with applicable privacy laws.
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
| Booking and Travel Records | 7 years (tax and legal requirements) |
| Payment Information | As required by payment processors |
| Marketing Communications | Until you unsubscribe |
| Website Analytics | 26 months maximum |
When retention periods expire, we securely delete or anonymize your personal information unless longer retention is required by law.
Children's Privacy
Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16 without parental consent.
For Travel Involving Minors:
- • Parental consent is required for bookings
- • Additional documentation may be needed
- • Special care is taken with minor's information
- • Parents can request access to their child's data
If you believe we have collected information from a child under 16 without proper consent, please contact us immediately so we can take appropriate action.
Third-Party Links
Our website may contain links to third-party websites, including airlines, hotels, and other travel service providers. This Privacy Policy does not apply to these external sites.
Important: We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing any personal information.
When you make bookings through our platform, you may be subject to the privacy policies of our travel partners. We recommend reviewing these policies as well.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When We Update This Policy:
- • We will post the updated policy on our website
- • We will update the 'Last Updated' date
- • For material changes, we will notify you by email
- • Continued use constitutes acceptance of changes
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of Nepal. Any disputes arising from this policy or your use of our services will be subject to the exclusive jurisdiction of the courts of Nepal.
If any provision of this Policy is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.